For years, the employee experience was overlooked in favour of focusing on the customer experience. The pandemic prompted many organisations to refocus and realise the importance of their employee experience, a shift I’ve long been pushing for.

One year on from the sudden move to remote working, and we’re more exhausted than ever. The zoom-fatigue has stepped up a gear since there was a distant end to lockdown in sight. …

Here’s what your company can do differently this year to achieve profound change.

International women’s day is fast approaching, and with it my foreboding dread as tech companies seek to jump on the bandwagon to show how they embrace and champion their female employees.

The reason this topic gets me so hot under the metaphorical collar (of course I’m wearing the new wfh uniform of leggings and a big jumper as i write this) is because the official declarations of support for women in organisations this one day of the year is contradictory to the experiences that most women in tech experience every other day of the year.

Tech companies perceive this one…

If Santa was the senior stakeholder in an automation programme of work, then I’d expect that he’d want to know what treats children have left out for him so that he could prioritise which houses to go to in order to achieve maximum returns on his household visits. That’s assuming that Santa’s allowed to go down chimneys this year once it’s been declared safe by the elf and safety commission!

He could do this by analysing patterns of behaviour over previous years to predict which items families will leave out for him this year, e.g to predict whether a family…

The North Poll!

It may be election week, but if you want to read something a bit more light-hearted then I’m continuing with my theme of how automation would impact Santa. This week I’ll take a look at how he could use technology to save time collecting information on what every child would like for Christmas.

Assuming that you are on the nice list, a much-anticipated part of the run up to Christmas for children is writing a letter to the North Pole or visiting Santa in his grotto in order to tell him which presents you’d like to receive this year. With…

I’ve spoken a lot recently about automation, and why I think the optimal way to achieve business value with automation is to engage with end users so that we combine their expertise with technology-driven efficiencies in processes. So I want to share some examples to bring this life and, as Christmas is fast approaching, (“Lovely, glorious, beautiful Christmas, upon which the entire kid year revolved!”) why not use Father Christmas’ empire as an example of how automation can be used for right and wrong, and how it can impact experiences for everyone involved?

Bear with me on this one!

If…

The announcement that facial recognition technology has been scrapped at Kings Cross after a public outcry is a step in the right direction for AI. This may seem like a step back considering that it’s put another barrier up when it comes to AI adoption, but it’s for the right reasons.

It clearly demonstrates that the public want to know when and how AI technology is being used and what the value exchange is. The King Cross site had been using facial recognition on its CCTV footage of pedestrians for almost a year but had not been transparent about this…

Facial recognition is a controversial topic. It’s a problematic technology that many didn’t realise was widely used until it started hitting the headlines in the past couple of months.

One such headline was that San Francisco had become the first city to ban facial recognition, meaning that it would not be allowed to be used by law enforcement of public transport. This decision was made due to the perceived infringement on people’s privacy, but also the unreliability of the technology, as there are cases where it hasn’t worked well for people with darker skin or for women.

When I first used facial recognition several years ago, it was in its infancy. Companies were attempting to label people’s gender automatically to better target marketing to them — and it was…

There are enough obstacles in our way, the best way to overcome these is to encourage individuality and to be each other’s support system when we get knocked down.

I’ve always worked in the tech sector, and I quickly came to terms with the fact that this is a male dominated field. What I wasn’t prepared for, however, was how I would need to change my behaviour in order to have an impact, in order to make my point heard.

The teams that I’ve worked in have generally been made up of less than 20% women and I’m often the only woman speaking on panels. There have been stints in my career where I have been the only woman on the team for over a year. Yet whenever I…

AI is the hot topic in digital; it has seen the rise of chatbots in everyday life, from contesting parking tickets and finding new recipes, to the announcement that IBM Watson can diagnose cancers better than any human doctor can. Some argue that all this excitement around Artificial Intelligence is just another hype cycle, but I’m confident that the current surge of interest in AI is not just hype and will only increase. Why? Because we are seeing AI deliver tangible and reliable benefits to business that it simply has not done before.

I have seen unprecedented interest and demand…

There’s been a lot of discussion in recent times around the need to get more women into AI and the primary focus of this discussion has been on developing AI systems which represent both men and women in order to reduce bias. The necessity of including women in the development of AI is universally accepted as being a positive step, and of course it extends beyond gender to ethnicity and nationality as well if we are to truly create anything without bias.

However there’s a narrow focus within this discussion on including women with technical skills and we need to…

Katie Gibbs

Founding Partner at Emergence, delivering profound transformation with emerging tech.Passionate about diversity and inclusivity, especially women in tech.

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